FAQs

How do I care for my new pottery? Everything is dishwasher and microwave safe. However, for a better longevity of a piece, I recommend hand washing. Always wash your new pottery with warm soapy water before using. To avoid thermal shocks do not freeze your pottery or pour boiling water into a very cold mug. When microwaving, be careful your mug might be very hot to touch!

Do you take custom orders or offer wholesale? Please email or message me directly for custom inquires.

Your shop is empty. When is your next restock? I try my best to have my shop restocked as soon as a batch is out. Sign up for for my newsletter to get notifications about the next restock or follow me on Instagram @mountainlovepottery for updates.

I purchased a mug but I realized I entered a wrong address, can you fix it? Please always double check your address before purchasing a piece. If there is an issue with the address please let me know asap so I can fix the label before I send it out. If the piece is already sent I won’t be able to fix it.

Can you hold a piece for me? I do not hold items. Every piece is first come first serve.

Do you ship internationally? Unfortunately, at the moment I do not ship internationally. I hope to include international shipping options in the future.

What cone do you fire your pottery to? All of my pottery is fired at a mid-range fire, cone 5-6.

Where is your studio? My studio is at my home in South Lake Tahoe.

My mug is making a tinging sound - This is completely normal. Some handmade pottery makes a tinging sound years after use. It is called the mug singing.

Discounts / on sale - If items are on sale or discounted it is because of aesthetic imperfections. Please read the description bellow the item carefully if an item is listed as discounted or on sale.

I ordered two of the same designs but the pieces are not exactly the same - Please be aware that all pieces are handmade and not exactly identical. Some variations might show in shapes, color and overall look.

Shipping - All orders ship whiting 1-4 business days via USPS from South Lake Tahoe, Ca. You will receive and email with a trucking number. Shipping prices are calculated automatically by USPS.

Packaging - I try my best to carefully package all items to ensure they arrive safely to you. I use recyclable packaging materials or second hand materials from other packages or ones that have been donated to me. I urge you to reuse or recycle all packaging materials to the best of your ability.

Order Cancelations - Please contact me with your order number as soon as possible. I will not accept cancelations after 24 hours of the order.

Exchanges - In some cases I accept exchanges, please contact me as soon as your item arrives. You will be responsible for all the shipping costs and returning the piece in its original condition.

Damages - If your item is damaged in shipment, please contact me immediately with photos of the broken product and box it was shipped in the same day of arrival in order to receive a refund.

Lost package/Stolen/Delayed - Once the package is delivered to the post office it is out of my hands. I am not responsible for shipping delays, lost or stolen packages. Please always check with your local post office and check your trucking number history.

Returns - Due to the nature of handmade pottery, returns cannot be accepted. All sales are final.